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Exploring how benefciaries/customers describe their impact expectations. Conducted by Social Spider CIC on behalf of The Impact Management Project

 

IS FEEDBACK SMART? Elina Sarkisova, JUNE 2016

 

Inclusion of User Voices in Social Change: Barriers and Opportunities.  Prepared by The Social Investment Consultancy

 

Involving users in shaping services. Shona Curvers, Erica Bertolotto, Rachel Tait

 

Beyond accountability: feedback as transformation. How organizations are using feedback, the challenges they face, and how they can be overcome

 

The lean data field guide. Tips For Collecting Customer Data to Build More Impactful Businesses

     

Feedback Mechanisms In International Assistance Organization. This report is based on research undertaken by The Listening Project and was funded by the Bill & Melinda Gates Foundation.

 

MAKE IT COUNT Why impact matters in user involvement.This paper argues for a greater focus in the charity sector on what user involvement aims to achieve, and better efforts to evidence the difference it can make

 

Meaningful Parent Leadership: A Guide for Success. FRIENDS National Resource Center for Community-Based Child Abuse Prevention

 

Beneficiary Feedback Mechanism PRACTICE NOTES. Practical tips for navigating challenges that are often experienced in establishing a Beneficiary Feedback Mechanism  

 

How ‘help seekers’ are informing Lifeline’s digital service innovation. SVA Quarterly

 

Listening to Those Who Matter Most, the Beneficiaries By Fay Twersky, Phil Buchanan, & Valerie Threlfall

 

Standard on applying Principle 1: Involve stakeholders Version 2.0 This document has been co-produced by the Methodological Sub-committee (MSC) of Social Value International (SVI) published in March 2019

 

The Core Principles of Constituent Feedback Feedback Labs

 

Learning with Constituents A guide to identifying, documenting and analyzing evidence of impact (planned or unplanned), and learning from this in dialogue with constituents

 

The Power of Feedback: Solving Wicked Problems through Listening and Learning Prepared by pfc Social Impact Advisors

 

CONSTITUENT VOICE TECHNICAL NOTE 1 Version 1.1, September 2014

 

Feedback 101 Introduction to the concepts and practice of feedback and includes a collection of our favorite stories and resources for understanding feedback across sectors and contexts

 

Perceptual Feedback: What’s it all about? Technical note prepared for fund for shared insight

 

Harnessing the power of client feedback. SVA Quarterly